Sears and Why I Shall NEVER Go There Again
I mean it this time. I know, I've said it before. I pledged never to do business with Sears again more than once. But this time I really, really mean it. And here is why: In July my dehumidifier decided that it was full all the time a refused to fire up and collect water even when the collection bucket was empty. I called every repair guy in the phone book. NO ONE worked on small appliances like dehumidifiers ... even the ones who claimed to work on small appliances. I have an occasional wet basement. We've had some nasty rains this year. I had water. I needed a way to dry the basement out. Last resort: Sears. They advertise online that they offer a carry in repair service. You will never pay more than $89 in labor costs. What they DON'T tell you is that you will pay $45 up front to diagnose your gadget's ills. So that was "discussion" number one with the staff. But I paid it because every scrap of paper, every receipt they gave me said very clearly (in ...