An Open Letter to Verizon Customer Service
July 8, 2013 Verizon Wireless Attn: Correspondence Team PO Box 5029 Wallingford, CT 06492 To Whom It May Concern, I am so furious right now I can NOT begin to tell you. Your chat online service is “unavailable”, the idiots at the local store are well ... idiots and you have no email contact on your web site. Therefore I am forced to write a letter that will not get me swift action and no doubt result in you telling me that I should have spoken up sooner or some other such bunk. I purchased a new phone on July 1, 2013 as my old phone had finally died. I have been a loyal and happy customer of Verizon since I purchased my first cell phone in 1997. Cell #xxx.xxx-xxxx. I am NOT happy now and seriously considering switching providers. When I purchased my new phone all of a sudden I was not allowed to keep my previous plan DESPITE your own announcements that those of us with unlimited plans would be grandfathered in and still allowed to keep our plans. Okay I was annoyed an...