Akemashite Omedeto Gozaimasu

Happy New Year (for those who don't speak Japanese and I only barely do)!

My resolution? To blog more often.

Today's rant: Home Depot and the Ceiling Fan

Two years ago I bought a ceiling fan with light kit for the kitchen. It was a Hampton Bay which I have since learned is a company that Home Depot owns.

Well just after Christmas the glass shade fell to the floor and shattered.

So we'll just get a new one right?

Wrong!

The store doesn't carry them, the Hampton Bay AND Home Depot web sites do not have them. No lighting store in town has them. Lowe's and Menard's do not have shades that size (of course it is an odd size). Customer service at Home Depot took weeks to reply, asked for the UPC etc. which I gave them and then referred me to someone else.

Found a shade online from another company but it has been two weeks now and nothing. Called. It is on backorder with no expected date of delivery posted.

I am not buying a new fan - it as too much trouble to get this one installed and besides I haven't seen any others that are as perfect in design (that didn't cost as much as my car). Given the odd sizing I doubt I could even install a different light kit - which I also do not want to do.

It is a glass shade for a lamp. These are not things you decide not to stock because they will never be needed. Especially considering that there are a lot of complaints at various consumer blogs out there about how flimsy this particular shade from Home Depot is.

So much for "we Can Help".

Oh they probably "can" (as in are actually able to) but they simply won't.

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